Shipping Policy
At Viralnect, we aim to deliver your favorite shoes quickly and securely. Please read our shipping policy to understand how we process and deliver orders.
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods and Delivery Time
- We offer standard and express shipping options (delivery time may vary depending on location).
- Estimated delivery time: 5–12 business days for standard shipping and 3–7 business days for express shipping.
3. Shipping Charges
- Shipping costs are calculated at checkout based on the delivery location and chosen shipping method.
- Free shipping may be available on specific orders as per ongoing promotions.
4. Order Tracking
- Once your order is shipped, we will provide a tracking number via email so you can track your package.
5. Delays and Issues
- While we do our best to deliver on time, delays caused by courier companies, customs, or external factors are beyond our control.
- If your order is delayed or lost, please contact us at info@viralnect.com for assistance.
6. Wrong or Damaged Items
- If you receive a wrong or damaged product, please contact us within 48 hours of delivery for a replacement or refund.
7. International Shipping
- We ship worldwide. International orders may be subject to customs fees or import duties, which are the responsibility of the customer.
For any questions regarding shipping, feel free to reach out to us at info@viralnect.com.